Comprehensive IT Support for Insurance Companies
Leading IT managed service providers supporting agencies and brokers
Uninterrupted IT & Resilient Security For The Insurance Industry
Get reliable IT support and strategic IT services to support your brokerage or agency with Akita.
We’re an expert provider of IT support for insurance companies, delivering tailored solutions to enhance your operations and support growth.
Our large team of experts understands the unique challenges faced by the insurance sector. As such we offer the proactive IT support services, robust cyber security measures, and wider technology services to keep firms running smoothly.
To start a conversation today with a reliable IT support provider, please get in touch:
Our IT Services For The Insurance Industry
Operating for over 25 years, Akita is a large-scale and comprehensive IT managed service provider. We work with insurance companies across London and the South East, with particular focus around Lloyds of London.
Our service offering extends to over 40 IT and business technology solutions. Key services for the insurance industry include:
- 24/7 IT Support – Round-the-clock IT support for users based in the UK and beyond.
- NOC Support Services – Advanced systems monitoring to watch for the signs of IT issues and repair them before they cause downtime.
- Cloud Solutions – Moving to the cloud can simplify the management of IT estates and increase the flexibility of insurance operations.
- IT Strategy & Consultancy – Technology, security and process advice, with virtual CTO and digital transformation consultancy available.
Cyber Security For Insurance Companies
Akita delivers cyber security services and consultancy specifically tailored for insurance companies, offering a comprehensive range of protective and proactive measures to safeguard your sensitive data and digital infrastructure.
Given the high levels of regulation in the insurance industry, our services ensure your organisation is shielded against the latest cyber threats. From advanced threat detection and incident response to secure data management, our solutions are designed to meet the unique security needs of insurance companies.
We also provide expert support for compliance with industry-specific regulations and standards, including ISO 27001 and Cyber Essentials, critical for insurance firms.
Our consultancy services can also help your organisation achieve and maintain these certifications, ensuring that organisations both meet regulatory requirements and set a high standard for cyber security.
Whether you need to enhance your security posture or navigate complex regulatory landscapes, our team is equipped to deliver tailored cyber security solutions that align with the demands of the insurance industry.
Our Accreditations
Meeting The IT Challenges Of The Insurance Industry
Working with insurance brokers and agencies, we’ve seen firsthand the challenges faced from an IT perspective. Through our IT support services, we’re able to mitigate these issues.
Data Security
Handling large volumes of financial information, data security is of the utmost importance for insurance companies. Any breach can be disastrous and reputation-ending. From advanced cyber security defences to appropriate user security training, we work with insurers to ensure your information is fully safeguarded from cyber threats.
Cyber Resilience
Linked to the above, insurance companies must navigate a complex and ever-evolving regulatory landscape that they must comply with both to operate and win new business. With in-house consultants, we can ensure that insurance companies have the measures and policies in place to ensure compliance.
Modernising Systems
Legacy systems are another common challenge. From ageing IT infrastructure to outdated business systems and CRM technology, insurance companies often lack the guidance on how best to take their technology forward. As with every customer, Akita works with insurance firms to develop IT roadmaps that align with business plans, aligning IT developments to organisational goals.
Remote IT Support
Lastly, insurance professionals face the challenge of working on the go – whether that’s going between brokers at Lloyds of London or meeting clients across the UK. With Akita’s remote IT support services, they’re assured assistance with any issues and ‘how to’ questions they have wherever they’re working from.
Discover more about our cyber security solutions for insurance companies in our case study below:
Benefits Of Akita’s IT Support Service
Akita offers complete IT support for insurance companies. Utilising advanced IT support technology, we support organisations to a strict 2-hour SLA.
We’re also not restricted by the 9 to 5. Our true 24/7 IT support service means issues can be rectified to the same high level of service at 1am as at 1pm. It also means that we can provide IT support for overseas offices as well for a consistent service.
Our proactive support service helps to actively improve the performance and reliability of your IT systems, reducing IT-related downtime.
And with help from our account managers, we’ll ensure our IT support service is tailored to meet your specific requirements.
Getting Started With Akita
Transition Of Service Assessment: Akita initiates a discussion to understand your organisations’ current IT setup and requirements, as well as current challenges.
Transition Planning: Our onboard engineer will document existing systems, review your current setup, and plan the transition to minimise disruption.
Third-party Coordination: We’ll manage interactions with existing IT suppliers as well as wider third-parties, including telecoms and internet providers, who may impact on systems.
Data & Licence Migration: As required, we’ll ensure the secure transfer of data to new cloud services. We’ll also take control of key licensing including Microsoft 365.
Onboarding & Improvement Roadmap: Our onboarding engineer and your account manager will attend your site to ensure the smooth transition to our support. We’ll also work to align our IT services with business goals, creating an IT roadmap for ongoing strategic development of systems and processes.
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Customer Reviews
Get In Touch
Akita is a leading and reliable IT support partner, working with organisations across the South East.
Our IT support services address 99% of IT issues remotely. But With locations in London and surrounding counties, we deliver responsive onsite support to a strict 4-hour SLA agreement.
To discuss IT support for your insurance company
Contact: info@akita.co.uk
Call: 0330 058 8000
London Address: Tower 42, 25 Old Broad St, London EC2N 1HN
FAQ: IT Services For Insurance Companies
What Are Your IT Support Hours & SLAs?
Our standard hours for IT support are 8am to 6pm, Monday to Friday, with full 24/7 support services also available. Remote IT support is provided with a 2-hour SLA (though response is typically less than 30 mins) while onsite support has a 4 hour SLA.
How Does Akita Report Against IT Support Service Performance?
Akita offers regular reporting through our Executive Summary Reports. These deliver detailed insights into incident resolution times, ticket types and service uptime:
How Can Akita Help With Insurance-specific Compliance & Regulation?
Akita can work with insurance brokers to ensure compliance with industry regulations such as GDPR, PCI DSS, and other relevant standards to the insurance industry. Our cyber security team will work with you to implement best practices to ensure your IT systems are fully compliant.
How Does Your IT Service Handle Expanding Operations?
Akita’s IT solutions are designed for scale. We provide seamless integration of new technologies, support for increased data loads, and strategic planning to accommodate your expanding operations efficiently.
What Cyber Security Measures Does Akita Offer For Insurance Companies?
Akita’s advanced cyber security measures, including advanced encryption, multi-factor authentication, cyber security audits, and continuous monitoring. We also offer incident response and backup and recovery services to mitigate the impact of any threats.
