IT Support For Hotels & Venues
All-in-one IT services partner for the hospitality sector
Our IT Support Let’s You Sleep As Soundly As Your Guests
In the dynamic hospitality sector, hotels and event spaces require robust and efficient IT to deliver exceptional guest experiences and streamline operations.
As an experienced hotel IT support partner, Akita understands these unique needs and offers business IT solutions designed to enhance your hospitality services.
Discover more about what Akita can do to support your operations:
IT Support For Hospitality
Technology Challenges For Hotels & Events Spaces
Customer Experience: Hotels face increasing pressure to deliver seamless digital experiences, including fast and reliable Wi-Fi, smart room technology, and personalised services.
Security: As prime targets for cyber-attacks, hotels must guard against data breaches, ransomware, and compromised payment systems. Ensuring compliance with data protection regulations like GDPR and PCI DSS is also critical, as any breach can lead to reputational and financial losses.
System Uptime: Any downtime in critical systems like booking platforms or POS systems can disrupt operations, causing significant revenue loss and diminished guest satisfaction.
Joined-up Systems: The operational complexity of most hotels demands seamless integration of systems like property management systems (PMS), point-of-sale (POS) platforms, and customer relationship management (CRM) tools across departments. High staff turnover further complicates these demands, often resulting in inadequate IT training and utilisation.
IT Services For Hotels & Events Spaces
With over 40 managed IT services, discover those most typically taken by hospitality organisations:
- 24/7 Support Round-the-clock IT support for your front-of-house staff, including important CRM systems and booking platforms. From issues to how-to queries, we’ve got you covered. Plus, our NOC services offer proactive protection for your systems, ensuring minimal downtime and allowing your staff to focus on delivering exceptional service.
- Network & Connectivity: Akita provides comprehensive guest Wi-Fi solutions, ensuring high-speed, reliable, and secure internet access throughout your premises. Our solutions are designed to handle high user volumes, maintaining performance during peak times, and enhancing guest satisfaction. Additionally, guest Wi-Fi can be segregated from business systems for added security.
- Phone Systems: Hotels typically require significant phone systems to cater for every room. With our  3CX and wider VoIP phone services, Akita’s team can roll the management of this system into our wider IT support for a seamless experience. Plus, we can assist with modernisation and expansion as needed.
- Payment & Wider Cyber Security: As prime targets for cyberattacks, we help guard hotels and venues against data breaches, ransomware, and compromised payment systems. Alongside advanced antivirus solutions, we offer penetration testing and PCI DSS scanning to ensure the security of both IT and payment systems. We also ensure compliance with data protection regulations like GDPR is critical, as any breach can lead to reputational and financial losses.
- Internal Communications: With teams often separated over large spaces, keeping all your team in the loop can be tricky. It’s not practical (or polite) to be on the phone all the time. So, our Microsoft Teams systems and SharePoint solutions can help all staff stay informed and up to date in a way that’s professional and discrete.
- Sales & Marketing Solutions: Managing sales and keeping in touch with customers are important factors of hospitality. Akita’s expertise stretches far beyond traditional IT, covering Microsoft sales and customer services CRM solutions that enhance customer experience, and marketing automation tools that help bring guests back again and again.
IT Support For Hotels Case Study
Expert IT Partner
Why Choose Akita For Your Venue’s IT Support?
As an experienced IT managed service provider with extensive experience in the hospitality sector, Akita is committed to providing IT solutions that align with your business needs.
Our team of experts works closely with you to understand your challenges, delivering customised IT solutions to enhance operations and elevate guest experiences.
Beyond responsive IT support, our IT services for hotels are designed to continue to develop and scale your business technology to your success – ensuring that IT is never a barrier to your growth.
Partner with Akita to leverage our expertise and ensure your IT infrastructure supports your commitment to excellence in hospitality:
