IT Support Guildford
Revolutionising IT Support For Guildford Organisations
With over 25 years of industry experience, Akita provides professional IT support and managed services for organisations in Guildford. We specialise in offering comprehensive IT solutions to medium and large organisations, helping them navigate the complexities of modern technology and business systems.
Our expansive 24/7 helpdesk, backed by a team of more than 50 highly skilled engineers and consultants, provides reliable and responsive IT support. Our scalable managed IT services and consultancy solutions are designed to foster growth and strategic advancement for businesses in Guildford.
Seeking an expert IT partner? Engage with Akita today:
Leading IT Company In Guildford
Business IT Support In Guildford
Our commitment to our customer base is reflected in our 24/7 IT support helpdesk.
With a large experienced team if IT engineers and consultants, we guarantee quick and effective solutions to your IT concerns.
Our helpdesk provides unlimited access for issue resolution and guidance, with a guaranteed response within 2 hours, although our average response time is under 35 minutes.
We prioritise IT issues based on their criticality, ensuring that urgent problems are resolved first. Most issues are resolved remotely; an ideal service for supporting remote or hybrid work models. For the rare occasions that require on-site assistance, our engineers can be dispatched to Guildford locations promptly.
50+
Experienced Engineers & Consultants
35
Minutes Average Approximate Response Time
40+
Managed Services & Solutions
PROACTIVE IT SUPPORT IN GUILDFORD
Proactive IT Support
Our IT support in Guildford goes beyond reactive measures. We focus on proactive IT management, including regular system updates, security patching, and performance monitoring. This proactive stance helps in reducing IT-related downtime, promotes informed investment decisions, and ultimately leads to cost savings for your organisation.
Find out more in our video:
IT Services In Guildford
Cyber Security Services
Having robust cyber security measures in place is essential. At Akita, we place a strong emphasis on the value of taking the appropriate steps to protect your business from cyber threats.
Our team is well-versed in the latest cyber security measures and offers tailored solutions to safeguard your operations. We are accredited assessors for the UK Government’s Cyber Essentials certification and also offer ISO 27001 consultancy services.
For an in-depth view into our cyber security services:
Find Out More
Customer Testimonials
FULL-RANGE IT SERVICES IN GUILDFORD
Managed IT Services In Guildford
Our managed IT services in Guildford encompass a broad spectrum of IT solutions, tailored to support and scale with your organisation. From essential IT support to cloud solutions, advanced network services, and strategic IT consultancy, our offerings are comprehensive and adaptable.
Our Managed IT Services Include:
IT Support In Guildford
Case Studies
Explore how our IT expertise has positively impacted businesses across various sectors. From enhancing operational efficiency in the hospitality industry to providing robust IT support in technology-driven enterprises, our case studies showcase our diverse capabilities:
IT & Technology
Brigade Electronics
Charity
Hospice In The Weald
Wallace Print
EFFORTLESS IT TRANSITION
Seamless IT Support Switching Process
Transitioning to Akita for your IT needs is a smooth and worry-free experience. We meticulously manage every aspect of the transition, from access control to system integrations, ensuring a seamless switch. Our process is designed to align with your organisational goals, providing a tailored IT support experience.
Learn more about our stress-free transition process:
IT CONSULTANCY GUILDFORD
Strategic IT Consulting For Future-Ready Businesses
Our IT consultancy services in Guildford focus on crafting IT solutions that align with your business objectives. We help navigate the complexities of IT investments, ensuring you avoid costly mistakes and inefficiencies. Whether it’s infrastructure planning, cybersecurity strategy, or unified communications, our consultants provide end-to-end guidance.
Explore our consultancy services:
Find Out MoreIT Support Guildford FAQ
What are the operating hours for IT support in Guildford?
Our standard operating hours are 9 am to 5 pm, however, we also offer extended hours support for organisations that start earlier or finish later, as well as full 24/7 support for organisations operating through the night and at weekends. Find out more:
View MoreDo you maintain rapid response times?
As a professional business IT support provider, we have a contractual agreement in place when we start working with customers, outlining our commitment to respond in 2 hours or less. Although we have this 2-hour service level agreement in place, we tend to respond in 25 minutes or less.
What types of organisations benefit from your services in Guildford?
Typically we work with medium to large sized organisations, with some of our largest customers having over 1000 users. In terms of industries, we don’t focus on any one area and currently work with organisations ranging from large charities to national sporting bodies to bespoke jewellery makers.
Can you support hybrid and remote working models?
Yes. We provide remote working solutions and aim to answer as many issues as possible remotely. Find out more about our remote working services:
View MoreCan you support our operations beyond Guildford?
Whilst our HQ is based in Kent and we have multiple offices across the South East, we also have engineers placed up the country to give us quick access to offices nationally.
IT SUPPORT GUILDFORD
Your Comprehensive IT Partner
We bring a wealth of experience across various industries, ensuring a well-rounded and knowledgeable approach to IT support. With over 200 five-star reviews, our commitment to excellence is clear. Our accreditations, including being a Microsoft partner and having Certified Mac Technicians, stand testament to our expertise.
For an unparalleled IT experience, connect with us today:
