IT SUPPORT HERTFORDSHIRE
Akita is a leading IT managed service provider, supporting organisations across London and the South East.
We deliver IT support Hertfordshire organisations of all sizes rely on.
With over 25 years of experience working with businesses from practically every industry, we’re a professional IT managed service partner that can support your growth.
We’re a Microsoft Gold partner and Mac certified, and each of our engineers is also highly qualified in their own specialism. And we offer a high-quality service, with over 200 five-star customer reviews to prove it.
To discuss IT support in Hertfordshire, please get in touch:
IT SUPPORT HERTFORDSHIRE
Akita provides an effective 24/7 IT support service for our customers across Hertfordshire.
Our large and responsive helpdesk is staffed by experienced IT specialists and consultants trained in a wide range of IT infrastructure, systems and software.
Our IT support service provides:
- Guaranteed SLA response within two hours (average response time is currently less than 30 minutes).
- Unlimited access to our helpdesk for IT support issues and ‘how-to’ questions
- Issue prioritisation based on the severity
Akita uses remote IT support technology to fix issues, making us the perfect partner for organisations with staff working remotely.
For the less than 1% of issues that require us onsite, we can be with you in a little over an hour thanks to our Central London location.
24/7
Remote systems monitoring
IT Company Hertfordshire
PROACTIVE IT SUPPORT
Alongside helpdesk support, we provide proactive IT support that targets the root causes of IT-related downtime.
Our proactive IT support ensures that our Hertfordshire customers’ IT systems are monitored 24/7 and are fully patched, and all hardware is well maintained. We’ll also take practical steps, ensuring updates take place out of hours (so as not to disrupt staff) and reviewing support issue tickets with you to identify areas of infrastructure improvement or required training.
We’ll also be able to help you strategise the development of your IT systems, ensuring your IT can grow with your organisation’s success.
MANAGED IT SERVICES HERTFORDSHIRE
As a leading managed service provider, Akita offers a full range of IT services covering practically every business requirement.
IT Network Services
Tailored local, wide area and wireless IT network services and IT network security services.
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
IT Company Hertfordshire
SWITCHING IT PROVIDER WITH EASE
Organisations may think that it’s difficult to switch their IT support. But we’ve got the process down to an art.
Whatever your current support situation, we’ll take the lead in sourcing administration rights, migrating licences and learning your processes.
We’ll also dedicate consultancy time to assessing the state of your systems and suggest immediate and long-term improvements. And we’ll work with you to establish how this can fit with your organisation’s goals. It couldn’t be easier.
200+ five star reviews
IT Support Hertfordshire FAQ
What Is Included In Akita’s IT Support?
Our IT support in Hertfordshire includes unlimited helpdesk access for day-to-day support and “how-to” questions, proactive support aimed at reducing business disruption and downtime, and 24/7 systems monitoring to ensure your organisation’s IT is always functioning optimally. Each of our customers are assigned their own personal account manager who will become an expert in their processes and suggest new implementations to help improve processes and save money.
What Time Can We Rely On Your Support?
Our standard IT support in Hertfordshire operates between 9 am and 5 pm, however, we also offer Extended Hours Support between 7 am, and 9 pm, as well as fully round-the-clock support with our 24/7 service.
What Is Your SLA?
Our SLA guarantees that we will respond to your issue in a maximum of 2 hours, however, on average, we respond in around 20 minutes, making us an IT company Hertfordshire organisations can rely on.
Can You Support Multiple Locations?
Yes. Whilst we provide effective IT support in Hertfordshire and across the South East, we also have a chain of highly experienced engineers scattered across the country who can be on-site at any location within 4 hours. We also support international offices with our remote support service.
Do You Provide Solutions For Remote Staff?
Our remote support technology means we can support users regardless of their geographical location. We also offer a range of managed IT services Hertfordshire organisations can trust that support both hybrid and fully remote working.
Managed IT Services Hertfordshire
Case Study
Discover more about how we deliver our IT support and services:
IT Support Hertfordshire
Get in touch
To discuss Hertfordshire IT support and services, please get in touch:
