REMOTE IT SUPPORT SERVICES
Remote technical support services wherever your users are based
One Of The Most Established remote IT support provider in the UK
With remote IT support services from Akita, organisations can provide effective assistance for staff – wherever they are located.
We know every organisation works different, and there are a range of remote working technologies available. That’s why it can be more effective to have staff work for you who aren’t regularly based at your office.
Equally, some staff will benefit from time away from the office as part of a better work-life balance. Organisations can ensure that when these staff members are working at home they aren’t held back by IT issues.
Our remote IT service is there to assist staff whether they split their time between the office and a remote location, or work solely out of the office.
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Remote Technical Support
How Our IT SUPPORT FOR REMOTE USERS Works
Akita’s remote IT support service provides a fast and effective response to IT issues. From break/fix problems to ‘how-to’ questions, staff can raise an unlimited number of tickets. And our remote IT helpdesk will address them within a guaranteed timeframe.
Over 99% of the issues we deal with are already addressed remotely with our secure remote support technology, so staff location is rarely an issue.
Our customers can submit their support requests via phone, email or our Customer Portal and we will address their issue within a guaranteed two-hour time frame (though usually much faster).
Managers and relevant senior staff can keep track of all requests logged and issues resolved via the Customer Portal. And should you wish, one of our Account Managers will help you to review all IT support requests, identify trends and assist you to make your organisation more efficient.
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IT SUPPORT FOR SATELLITE & GLOBAL LOCATIONS
Our remote IT support also works for an organisation’s satellite locations. So, if your organisation operates with regional or international offices, we can provide effective IT support and services for these locations as well.
As our IT helpdesk operates 24/7, we can support offices outside of the UK as well. Currently, we provide IT support for organisations with satellite offices in France, Germany, Singapore, Australia and the US. Our support for these offices ensures a consistent approach to IT across the entire organisation, ensuring systems and processes are aligned group-wide.
We are even able to source, configure and setup new hardware (including laptops, servers and VoIP phones) for overseas offices, sending them out ready-to-use with the right software installed and ready to go.
Benefits of Our Remote IT Support Services
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Rapid Response: Our 24/7 IT helpdesk ensures swift assistance, minimising downtime.
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Cost Efficient: Outsourcing IT support reduces the need for in-house staff, lowering operational costs.
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Scalability: Our services adapt to your business growth, providing flexible support as your needs evolve.
- Consistent: The same support approach for all of your organisation’s locations, minimising inconsistencies that cause downtime.
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Enhanced Security: Robust and joined-up cyber security measures to protect all of your data and systems.
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Access to Expertise: Benefit from our team’s extensive knowledge across various IT disciplines.
Remote IT Support Services
Why Choose Akita As Your Remote IT Support Partner?
Established since 1996, Akita is a leading provider of business IT support, managed IT services and intelligent solutions.
From locations in Kent, London and Surrey, we support over 250 organisations across London and the South East, plus their wider satellite offices located throughout the UK and internationally.
Alongside support, we offer a wide portfolio of managed services and IT consultancy niches that support organisations’ growth. And many of them assist with smarter remote working. And we’re highly accredited in all the technologies you’d hope for – including Microsoft Gold partner status and Mac accreditation.
For more information on our remote IT support services and wider managed IT services please get in touch:
