IT Support London & South East
Professional IT helpdesk & proactive support servicesÂ
Akita is a leading IT support company for medium and large organisations, delivering onsite and remote IT support London and the South East-based organisations rely on.
Operating for over 25 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users.
With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organisations productive.
And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.
Contact Akita today to discuss your IT support requirements:
Managed IT Support In London & The South East
From fully outsourced IT support to co-managed IT solutions, we meet the IT needs of organisations from a wide range of industries. Discover more about our IT support approach:
IT HELPDESK SUPPORT
Akita is one of the UK’s leading IT helpdesk companies, delivering comprehensive 24/7 IT support to medium and large-scale organisations. Our IT support includes break/fix assistance, ‘how-to’ answers, and advanced technical support for IT infrastructure, cloud services, business applications, and more.
Offering responsive support, we guarantee to address IT issues within a two-hour response SLA (though our average response time is around 20 minutes). Priority is also given to business-critical issues, ensuring that our customers’ downtime is kept to a minimum.
We resolve over 99% of issues remotely, utilising our industry-leading helpdesk technology. This makes us an ideal partner for remote IT support partner. For on-site IT support in London and the South East, our team is readily available from our Central London, North London, Kent, Surrey, and Reading locations.
PROACTIVE SUPPORT
Alongside helpdesk support, we provide proactive IT support in London and the wider UK designed to reduce IT-related business downtime.
Through our NOC services, we deliver 24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.
Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.
Our solutions also assist with automatic patch management, rolling out updates to ensure you’re always fully protected.
How Akita’s IT Support Service Adds Value:
Account Management
All of Akita’s customers receive an account manager, who become an expert in your setup and the way your organisation works. They'll support the development of an IT strategy for your organisation. Account managers will also engage with you regularly to review service performance, helping to improve our IT support service for you. Watch our video for more:
IT Consultancy & Strategic Roadmapping
Alongside IT support, we deliver comprehensive IT consultancy and strategic road mapping to guide your development. Our expert team will collaborate closely to understand goals, develop tailored strategies that optimise IT infrastructure, enhance security, drive digital transformation and more. With proven methodologies and wide industry knowledge, our IT solutions support businesses growth.
Dedicated IT Project Team
Our IT projects drive the development of our customers’ IT systems in line with their business goals. From hardware installation to CRM deployment, we cover all organisational IT requirements. Our dedicated project team bridges the gaps between initial consultancy, engineer deployment and post-project care. They also provide relevant training or staff development as needed.
Managed IT Support London & South East
BENEFITS OF OUR IT SUPPORT SERVICES
24/7 IT Helpdesk
Access to a responsive helpdesk - with experienced IT engineers and specialists - around the clock whenever your organisation needs it.
Proactive Support
Network monitoring and proactive security patching that prevents IT problems, rather than just fixing them.
Expertise
Microsoft partner, certified Mac technicians, Cyber Essentials assessors, plus ISO 9001 and 27001 accredited.
Scalable Support
A large team and wide breadth of experience mean our IT support services can grow with your success
Excellent Customer Service
Dedicated to keeping our customers happy, with a median customer relationship of 5 years.
Cost-effective
Our services are up to 40% cheaper than in-house IT resources and much more efficient.
Accreditations
As an award-winning IT company, we carry a wide range of professional certifications. View a few of our credentials below:
Customer Testimonials
Managed IT Services For All Technology Requirements
Alongside our IT support, Akita provides a comprehensive range of professional IT services in London & South East. We offer over 40 managed IT services designed to cater for the needs of medium and large-sized businesses. Each is delivered by a team of dedicated in-house experts who specialise in each field. Whether you need help with network security, cloud computing or business applications development, our team of IT experts is here to help you achieve your goals:
Microsoft Services
Discover our Microsoft 365 services for the industry standard in business applications.
Cyber Security Services
Cyber security services, audits and consultancy from a respected cyber security company
IT Consultancy Services
Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.
Managed Cloud Services
Discover our range of hosted services and cloud computing solutions
Unified Communications Services
A complete approach to internal and external communication solutions and how they can be linked. Â
Microsoft Dynamics 365
Discover Microsoft's CRM and ERP solutions with the help of our Microsoft experts
Advanced Cyber Security Services For London
As a leading IT provider, Akita has the in-house expertise and advanced IT security solutions to support organisations of all sizes and risk profiles with their cyber security.
We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials and CREST-accredited penetration testers on hand to provide support and guidance.
Discover more about the cyber security services we offer alongside our IT support in London and the South East:
Stress-Free Transition To Our IT Support Services
As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.
That’s why we’ve designed a process for moving organisations over to our managed IT support that’s completely hassle-free.
Akita utilises an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.
Discover more in our video:
About Our London Operations
Akita has a 25-year history of providing effective IT solutions and strategy for private and public sector organisations.
We operate from within the City of London: Tower 42, 25 Old Broad St, London EC2N 1HN
With further locations in North London, Kent and Surrey, we’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.
With more than 50 IT engineers and consultants, we’ve got the in-house experience to offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.
And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 & 9001 and Cyber Essentials Plus.
Discover more about Akita, our values and our approach to building long-lasting IT relationships:
More About Us
Akita’s Mission Statement
At Akita, our mission is to support the growth of our customers by creating lasting partnerships that deliver value and promote mutual success.
At the heart of our approach is a focus on delivering exceptional customer service. We achieve this by going above and beyond to meet the needs of our customers.
Our dedication to quality and innovation ensures that we remain at the forefront of our industry, delivering the best-of-breed solutions to meet the unique needs of each organisation we work with.
We’re not afraid to be bold in our approach, using market-leading solutions and services to help organisations disrupt their marketplaces and meet their goals.
We also recognise that our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential.
In all that we do, we remain committed to our values, striving to be the best in our industry, as well as making a positive impact on the world around us. We believe that by staying true to this vision, we continue to grow, building lasting relationships with our customers and creating a culture of excellence that sets us apart within all markets that we compete.
Case Studies: How We Support London Organisations With Their IT
Facilities Management
Thames Cleaning & Support Services
IT & Technology
Brigade Electronics
Government
Canterbury Environment Company
IT Support London & South East FAQs
Why Work With Akita?
Our business IT support services are tailored to the needs of London organisations. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimise IT-related business downtime, saving businesses time and money.
We’re customer-centric in our operations, focusing on satisfaction and success for our supported organisations through our service delivery.
Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.
When Is Your IT Support Available?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver support for whenever you need it, 365 days a year:
Learn MoreWhat Is Your Response Time?
We deliver managed IT support London and wider organisations can rely on. We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within 4 hours.
We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 20 and 500 users, though we also support organisations with more than 1000 users.
While we are generally industry agnostic, working with organisations across a wide range of sectors. However, our locations and profile has seen us work increasingly with financial services, law firms, insurance, public sector and government, construction, manufacturing, accountancy, health, education and recruitment agencies.
Do You Offer Ad Hoc IT Support?
While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.
Where Do You Provide IT Support?
Akita provides managed IT support London and the South East-based organisations rely on, including Greater London, Kent, Surrey, East and West Sussex, Berkshire, Hampshire, Hertfordshire and Essex.
As an IT support company in Central London we can be onsite across the Capital with ease. We currently provide London IT support for organisations in the City of London, Gatwick, Spitalfields, King’s Cross, Angel, Holborn, Soho, Bloomsbury, Euston, Mayfair, Fitzrovia, Kensington, Hammersmith, Richmond Battersea, Vauxhall, London Bridge and Bankside, Croydon, Bermondsey, Bromley and Lewisham. View our London location:
IT Support In GatwickCan You Provide Remote IT Support For Our Locations Outside Of London?
Yes. With our remote support technology and 24/7 operations, we can support organisations practically anywhere. And with a network of engineers across the UK, we currently assist companies with locations from Exeter to Glasgow, and support international offices as well. So if you need one IT support company for all of your UK and international operations, Akita can meet your needs.
About Remote IT SupportDo You Offer 24/7 IT Support?
Yes, we offer 24/7 helpdesk service for those organisations that need it that’s run by our own engineers. Our infrastructure team also monitor our customers’ IT systems 24/7.
View MoreContact Us
To discuss your organisation’s requirements for IT support in London or the South East, please get in touch:
