When Is Your IT Support Available?

Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver support for whenever you need it, 365 days a year:

What Are Your Support Response Times?

We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it's needed, we guarantee onsite support within 4 hours. We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.

What Size Of Organisation And Industries Do You Work With?

Our typical supported customer is between 10 and 200 users, though we also support organisations with more than 1000 users. In terms of industry, we are agnostic: as a professional IT support company, we work with organisations spanning practically every sector. As such we have wide expertise in different infrastructure and working practices, plus experience in supporting industry-specific software.

Do You Offer Ad Hoc IT Support?

While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.

Where Do You Provide IT Support?

Akita provides IT support across London and the South East, including Kent, Surrey, East and West Sussex, Berkshire, Hampshire, Hertfordshire and Essex. Offering IT support in Central London from our office near Liverpool Street, we can be onsite across London with ease. We currently provide IT support for organisations in the City of London, Spitalfields, King’s Cross, Angel, Holborn, Soho, Bloomsbury, Euston, Mayfair, Fitzrovia, Kensington, Hammersmith, Richmond Battersea, Vauxhall, London Bridge and Bankside, Croydon, Bermondsey, Bromley and Lewisham. View our London location:

Can You Provide Remote IT Support For Our Other Locations?

Yes. With our remote support technology and 24/7 operations, we can support organisations practically anywhere. And with a network of engineers across the UK, we currently assist companies with locations from Exeter to Glasgow, and support international offices as well. So if you need one IT support company for all of your UK and international operations, Akita can meet your needs.

Do You Offer 24/7 Support?

Yes, we offer 24/7 helpdesk service for those organisations that need it that’s run by our own engineers. Our infrastructure team also monitor our customers’ IT systems 24/7.

Our business IT support services are tailored to the needs of London organisations. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimise IT-related business downtime, saving businesses time and money. We’re customer-centric in our operations, focusing on satisfaction and success for our supported organisations through our service delivery. Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.

Leading providers of IT support in london and South East

IT Support London & South East

Professional IT helpdesk & proactive support services

Akita is a leading IT support company for medium and large organisations, delivering onsite and remote IT support London and the South East-based organisations rely on.

Operating for over 25 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users.

With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organisations productive.

And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.

Contact Akita today to discuss your IT support requirements:

IT Support Quote

Visit our form to receive a cost comparison for IT support and service requirements:

Request A Quote

Managed IT Support In London & The South East

From fully outsourced IT support to co-managed IT solutions, we meet the IT needs of organisations from a wide range of industries. Discover more about our IT support approach:

HELPDESK SUPPORT THAT KEEPS YOUR ORGANISATION GOING

IT issues disrupt productivity and cost your business time. That’s why our 24/7 IT helpdesk delivers fast, expert support for medium and large organisations.

We provide break/fix assistance, troubleshooting, and ‘how-to’ guidance across IT infrastructure, cyber security, cloud services, and business applications—ensuring seamless operations.

With a two-hour SLA response time (average 20 minutes) and 99% of issues resolved remotely, we minimise disruption and keep your teams productive.

Need on-site support? Our engineers cover London and the South East with a 4 hour-SLA.

PROACTIVE IT SUPPORT THAT PREVENTS DOWNTIME

Alongside helpdesk support, we provide proactive IT support in London and the wider UK designed to reduce IT-related business downtime.

Through our NOC services, we deliver 24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.

Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.

Our solutions also assist with automatic patch management, rolling out updates to ensure you’re always fully protected.

50 +

Engineers, Specialists & Consultants

2 Hour

Guaranteed SLA Response Time

98%

NPS Satisfaction Score (2025)

How Our IT Support Service Adds Value:

Account Management

All of Akita’s customers receive an account manager, who become an expert in your setup and the way your organisation works. They'll support the development of an IT strategy for your organisation. Account managers will also engage with you regularly to review service performance, helping to improve our IT support service for you. Watch our video for more:

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IT Strategy & Roadmapping

Alongside IT support, we deliver comprehensive IT consultancy and strategic road mapping to guide your development. Our expert team will collaborate closely to understand goals, develop tailored strategies that optimise IT infrastructure, enhance security, drive digital transformation and more. With proven methodologies and wide industry knowledge, our IT solutions support businesses growth.

Expert IT Project Team

Our IT projects drive the development of our customers’ IT systems in line with their business goals. From hardware installation to CRM deployment, we cover all organisational IT requirements. Our dedicated project team bridges the gaps between initial consultancy, engineer deployment and post-project care. They also provide relevant training or staff development as needed.

Discuss Your IT Requirements

Get An IT Support Services Quote

Whether looking for a new provider or just looking to compare your existing costs, get in touch for a no-obligation IT support quote:

Request Costs

Managed IT Services For All Technology Requirements

Alongside our IT support, Akita provides a comprehensive range of professional IT services in London & South East. We offer over 40 managed IT services designed to cater for the needs of medium and large-sized businesses. Each is delivered by a team of dedicated in-house experts who specialise in each field. Whether you need help with network security, cloud computing or business applications development, our team of IT experts is here to help you achieve your goals:

See all of our services

Microsoft 365 Services

Discover our Microsoft 365 services for the industry standard in business applications.

Cyber Security Services

Cyber security services, audits and consultancy from a respected cyber security company

IT Consultancy Services

Discover our IT consultancy services, delivered by our team of expert IT consultants and specialists.

Cloud Services

Discover our range of hosted services and cloud computing solutions

Unified Communications Services

A complete approach to internal and external communication solutions and how they can be linked.

Microsoft Dynamics 365

Discover Microsoft's CRM and ERP solutions with the help of our Microsoft experts

Stress-Free Transition To Our IT Support Services

As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.

That’s why we’ve designed a process for moving organisations over to our managed IT support that’s completely hassle-free.

Akita utilises an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.

Discover more in our video:

Download Our Guide

Ebook: Outsourcing IT Guide

There's many ways that organisations can outsource their IT. Download our free expert guide about outsourced IT support London organisations can benefit from:

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Our IT support location in central london

About Our London Operations

Akita has a 25-year history of providing effective IT solutions and strategy for private and public sector organisations.

Operating from locations in London, Kent and Surrey, we’ve worked with organisations of all sizes and spanning practically every industry. And we’ve supported a wide variety of setups, systems and software.

With more than 50 IT engineers and consultants, we’ve got the in-house experience to offer an extensive range of IT services, and expertise to know which ones will help your organisation work smarter.

And alongside the individual qualifications of our engineers, we hold all the accreditations you’d hope for from a professional IT company: Microsoft Gold Partner, Mac Accreditation, ISO 27001 & 9001 and Cyber Essentials Plus.