Apple MAC IT SUPPORT London & Beyond
Akita provides business Apple IT support for organisations operating with either pure Mac or hybrid setups across the UK.
Business Apple IT Support
IT Support From Certified MAC Technicians
Akita delivers effective Apple and Mac IT support across London and the South East.
Over our 25-year history, we’ve gained experience across a wide range of software and hardware solutions. And we’ve watched Apple rise in popularity across many different sectors.
With around 20% of our customers now using some form of Apple hardware, all our engineers have knowledge of Apple tech.
But to ensure that we have the depth of in-house expertise needed to support our customers, we also have Certified Mac Technicians on our IT helpdesk as well.
Get in touch to discuss your IT support requirements:
Contact UsOur MAC IT Support Approach
Discover more about how Akita’s support can work for your organisation:
Responsive IT Helpdesk Support
Akita’s 24/7 helpdesk provides responsive support to Mac users. Our IT engineers all have experience of support for Apple environments so have no problems in answering ‘how-to’ questions or performing break/fix requirements.
Should more complex issues arise, our in-house Apple Certified Mac Technicians make sure that issues are rectified quickly.
Proactive Support & Maintenance
Alongside our responsive helpdesk support, our proactive support approach takes a holistic view of our customers’ IT.
From reviewing systems performance to scheduling security updates outside of working hours, we take the steps needed to prevent IT disruption. And by adopting this proactive approach, we’re able to actively reduce IT-related downtime for our Mac support customers.
Apple IT Support London & Wider UK
MIXED ENVIRONMENT IT Support
Many of our customers use a mix of Apple and other hardware and software. So we’re experienced in building IT setups to work across multiple platforms.
For organisations with mixed IT environments, we ensure that we deliver a consistent experience and support level for all users. This means no ‘special cases’ where functionality is limited or access is restricted for those using certain setups. This ensures organisations can take full advantage of the benefits that a mixed IT setup can bring.
200+ Five Star Reviews
Mac IT Support FAQ
Do You Offer On-Site Support Or Remote Assistance For Mac-Related Issues?
We offer both on-site and remote support for Mac users. In most cases, we’re able to resolve issues remotely, however, if we are required onsite, we’ll send one of our team out the same day to rectify your problem.
What Is Your Response Time For Addressing Mac IT Support Requests?
Our contractual service level agreement guarantees a response to IT issues of 2 hours for all customers – Mac users included. Although we set our SLA at 2 hours, we generally respond in less than 25 minutes, as per our average so far this year.
Can You Assist With Software Installation And Configuration On Macs?
We have in-house Mac-certified technicians on hand to answer any requests our customers have around their Mac setups, including software installation and configuration, as well as any other implementations or developments they may require.
Can You Assist With Securing Mac Systems And Protecting Against Cyber Threats?
Yes. Our Mac-certified technicians are experienced in setting up robust antivirus protection software on Mac OS setups, including solutions such as Microsoft Defender For Business. We also have a wide range of cyber security services aimed at protecting against cyber threats no matter the setup you’re running, such as phishing testing, disaster recovery services and vulnerability scanning.
Do You Have Experience Working With A Mixed Setup Of Apple And Windows Devices?
Yes, we have multiple customers running custom setups that incorporate both Apple and Windows technology. Find out more about a specific example in our case study -
Case StudyWhat Is Your Approach To Proactive Monitoring And Maintenance Of Mac Systems?
We have a proactive approach to Apple Mac support in order to reduce business downtime as a result of IT issues. We also utilise a 24/7 monitoring system to catch issues before they reach the user.
mac support london & UK
Why Work With A Mac IT Support Specialist?
Working with an Apple Mac IT support expert can provide a range of benefits for organisations that utilise Apple products:
Specialist expertise: As Mac IT support experts we’re experienced in working with Apple products, which can be helpful in resolving technical issues quickly and efficiently. Our engineers have in-depth understanding of the latest Apple technologies and can help your business stay up to date with the latest trends. And they know how to get Apple technology working with wider systems fluently.
Improved productivity: By working with a partner experienced in Apple IT support, you can ensure that your users have the support they need to work efficiently and effectively. This can help to minimize downtime and ensure that your business operates smoothly.
Increased security: As Apple IT support experts, we can help to ensure that your Apple devices are properly secured against potential threats, such as malware and hacking attempts. This can help to better protect your organisation compared to IT companies that are better
mac support london & UK
Case Study
Read more about our mixed-environment support for a world-leading talent investor:
Mac Support London & UK
Why Choose Akita As Your IT Support Partner?
Akita is a leading provider of proactive IT support, managed IT services and intelligent solutions.
From our offices in Kent, London and Surrey we support over 250 organisations across the South East, as well as their satellite locations across both the wider UK and internationally.
We’re customer-focused, paying careful attention to the service we provide. That’s why we’ve received over 200 five star reviews for our IT service.
So for a lifetime IT partner who will scale with your success, please get in touch:
